Can you elaborate on the technique of 'leaning in and empathizing' as explained in 'Talking to Crazy'?

The theme of 'Talking to Crazy' is highly relevant to contemporary issues of workplace conflict and communication. The book provides strategies for dealing with irrational and difficult people, which are common sources of conflict in the workplace. It emphasizes the importance of understanding the root causes of such behavior, maintaining emotional balance, and using empathy and active listening to defuse tension. These are all key skills in effective communication and conflict resolution in the workplace.

The 'Modus Operandi' concept in 'Talking to Crazy' refers to the specific strategy that irrational people use to make others feel guilty, ashamed, afraid, or frustrated. Recognizing this strategy is crucial as it helps you remain calm, centered, and in control during interactions with such individuals. This understanding is a key step in conflict resolution as it allows you to empathize with the person, making yourself an ally rather than a threat. By calmly listening and allowing them to vent, you can guide them towards more rational ways of thinking.