Can you provide more examples of metrics that customers value?

Shifting from company-centric to customer-centric metrics can pose several challenges. Firstly, it requires a change in mindset and culture within the company, which can be difficult to achieve. Secondly, it may require significant changes in the company's systems and processes to collect and analyze customer-centric data. Thirdly, there can be resistance from employees who are used to the old ways of doing things. Lastly, it can be challenging to identify the right customer-centric metrics that truly reflect the customer's perspective and experience.

CPIs, or Customer Performance Indicators, can be implemented in a company's measurement system by first identifying the metrics that customers value the most. These could be things like how quickly they can get a pricing quote, the effectiveness of a customer service call, or the quality of a product delivery. Once these metrics have been identified, they can be tracked and measured regularly to ensure that the company is meeting its customers' needs and expectations. This shift from company-centric to customer-centric measurements can help a company to become more customer-focused in its operations.