The 'Modus Operandi' concept in 'Talking to Crazy' refers to the specific strategy that irrational people use to make others feel guilty, ashamed, afraid, or frustrated. Recognizing this strategy is crucial as it helps you remain calm, centered, and in control during interactions with such individuals. This understanding is a key step in conflict resolution as it allows you to empathize with the person, making yourself an ally rather than a threat. By calmly listening and allowing them to vent, you can guide them towards more rational ways of thinking.
Do you often deal with bullies, manipulators, know-it-alls and other types of “crazy” in your profes...
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