A product roadmap can contribute to more personalized and anticipatory customer service by providing a clear vision and direction for the product development process. It allows the team to align their priorities and focus on the key product benefits that matter most to the customers. By analyzing customer data and incorporating it into the roadmap, the team can anticipate customer needs and preferences, and tailor their product and service offerings accordingly. This can lead to a more personalized and proactive customer service approach.
If you’re a product manager, project manager, or executive — you need to have a pulse on where your...
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