Small businesses can overcome these dysfunctions and build world-class teams by fostering a culture of trust and vulnerability. Team members should feel confident that their peers have good intentions and there is no need to be reserved around them. This requires team members to be unafraid to admit mistakes, share weaknesses, and air concerns without fear of reprisal. This allows the team to leverage each other's skills and focus on work instead of being political. Teams that lack trust waste enormous amounts of time managing group interactions, dread meetings, and stay reluctant to taking risks or offering help. Therefore, building trust can significantly improve team morale and reduce turnover.
Patrick Lencioni, who has coached hundreds of CEOs and Fortune 500 companies’ crews, presents a powe...
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