How does cost management compare to other business profitability strategies?

Cost management in the hospitality industry can be applied in various ways. One practical application is in the use of digital tools to enhance customer service while reducing costs. For instance, allowing guests to check into their hotel rooms, choose their rooms, and access their keys through a mobile app. This not only improves the guest's experience by providing faster, more personalized service, but also reduces costs for the hotel by eliminating the need for check-in lines and physical keys. Other applications can include efficient energy management, waste reduction, and strategic sourcing of supplies to reduce costs.

A company that could benefit from implementing cost management is a hotel chain. By leveraging digital tools, they can deliver better service at lower costs. For instance, allowing guests to automatically check into their hotel room, choose their room, and access their key through an app on their phone. This lowers costs for the hotel (no check-in line, no plastic keys, etc.) while delivering faster, more personalized service for the guest.

Companies can implement cost management in their operations in several ways. Firstly, they can adopt digital tools to automate processes and reduce manual labor, which can lead to significant cost savings. For example, a hotel can use an app for check-ins, room selection, and key access, reducing the need for physical keys and front desk staff. Secondly, companies can focus on customer service to prevent cost reductions from leading to service reductions. By maintaining a high level of service, companies can prevent competitors from disrupting their market. Lastly, companies can continuously review their operations to identify areas where costs can be reduced without compromising on quality or service.