The book's discussion on feedback is highly relevant to contemporary issues in workplace communication and employee management. It emphasizes the importance of three types of feedback: appreciation, coaching, and evaluation, which are crucial in any modern workplace. The book suggests that employees thrive when managers are capable of providing all three types of feedback. It also highlights the importance of delivering feedback in a specific order and manner, with evaluation-type feedback given first, followed by coaching-type feedback after a few days. This approach ensures that the feedback is effectively received and acted upon. The book also underscores the need for specificity, authenticity, and value in appreciation-type feedback, which can take various forms such as public recognition, monetary compensation, or promotions. These insights can help modern organizations foster a positive feedback culture, enhance employee engagement, and drive performance improvement.
Dreading “feedback season” and afraid that you might leave your review dejected, or end the conversa...
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