The concept of 'Just Cause' in 'The Infinite Game' inspires employees and generates customer loyalty by providing a purpose that goes beyond the company's products or services. It's a specific mission that employees can rally behind, which gives their work meaning and motivates them to perform at their best. This sense of purpose and motivation is then reflected in the quality of the products or services, which customers appreciate and value. As a result, customers become loyal to the company because they believe in its cause and the value it provides, not just its products or services.
What’s the difference between leaders who only achieve short-term success and visionaries who create...
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