The Net Promoter Score (NPS) aligns with digital transformation initiatives in customer service by providing a metric for customer satisfaction and loyalty. Digital transformation initiatives often aim to improve customer experience, and NPS can serve as a key indicator of success in this area. By measuring customer advocacy, companies can identify areas for improvement and track the impact of their digital transformation efforts on customer satisfaction.
Measure your understanding of its customer base needs and determine their readiness to serve as advo...
Download template