The Sanity Cycle is a method to deal with irrational people effectively. When someone acts difficult, the Sanity Cycle helps to prevent your descent into a flight-or-fright mode. The first step is to recognize that the person can't reason due to a misalignment of the brain that makes them unable to respond to facts or logic. Then, identify their Modus Operandi and realize their behavior isn't about you. Listen to them calmly and mirror their emotions to make them feel understood. Finally, gently guide them toward more positive thoughts.
Do you often deal with bullies, manipulators, know-it-alls and other types of “crazy” in your profes...
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