The strategy used in this case study aligns with digital transformation initiatives in several ways. Firstly, it involves the use of a digital patient-provider counseling tool, which is a clear example of leveraging technology to improve service delivery. Secondly, the strategy includes the implementation of easy-to-use online forms, which not only enhances the user experience but also streamlines the process of data collection and management. Lastly, the strategy aims to create a comprehensive patient and employee experience, which is a key aspect of digital transformation as it involves the integration of digital technology into all areas of a business, fundamentally changing how you operate and deliver value to customers.
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