The book 'Talking to Crazy: How to Deal with the Irrational and Impossible People in Your Life' has significantly influenced conflict resolution strategies in corporate settings. It provides a practical approach to dealing with irrational and difficult people, which is a common challenge in the workplace. The book introduces the 'Sanity Cycle', a method to handle irrational people effectively. This involves recognizing that the person can't reason, identifying their Modus Operandi, realizing their behavior isn't about you, listening calmly, mirroring their emotions, and gently guiding them toward more positive thoughts. This approach has been adopted in many corporate settings to manage conflicts and improve communication.
Do you often deal with bullies, manipulators, know-it-alls and other types of “crazy” in your profes...
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