Dr. Mark Goulston suggests several innovative strategies for dealing with irrational and impossible people. First, recognize that such individuals can't think rationally and can't be reasoned with. Their behavior is rooted in the past, not the present. Second, identify the person's Modus Operandi, the specific strategy they use to make you feel guilty, ashamed, afraid, or frustrated. This will help you stay calm and in control. Third, understand that their behavior isn't about you, but about them. Use mental techniques to maintain your balance. Fourth, empathize with them by imagining yourself experiencing their emotions of feeling attacked, misunderstood, or defensive. Fifth, make yourself an ally, not a threat, by calmly listening to them. Allow them to vent and take their side. Listen kindly and mirror them to encourage them to mirror you. Finally, guide them towards saner ways of thinking.
Do you often deal with bullies, manipulators, know-it-alls and other types of “crazy” in your profes...
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