The main components of a user journey flow diagram include the user persona, stages, actions, emotions, touchpoints, and opportunities for improvement. The user persona represents the typical user or customer. Stages are the different phases of the user's journey. Actions are what the user does at each stage. Emotions represent the user's feelings at each stage. Touchpoints are the points of interaction between the user and the service. Opportunities for improvement are areas where the user's experience can be enhanced.
How to easily visualize, analyze, and optimize any business process or operation problems? This coll...
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