The practical applications of an Issue Tracker in a specific industry, such as software development, include tracking bugs, managing new feature implementations, and planning tasks. It allows for efficient assignment and management of tasks, and provides a visual representation of progress through kanban, dashboard, and Gantt charts. It can also be used to track the availability of team members for task assignment. In customer service, it can be used to track customer issues and ensure they are resolved in a timely manner.
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Need to track bugs and new features to implement? Use our Issue Tracker to plan, assign, manage, report, and track the progress of multiple issues. An...
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This is an Issue Tracker spreadsheet template we created and is meant to complement whatever issue tracker software system you use. To make ours, we started by making an issue list to track open tickets, then divided that list into a reporter section for whoever opens the ticket and a resolver section for whoever is assigned the ticket. Reporters can either be internal team members or external customers who experience issues. A chart at the top shows resolver availability so managers know whose schedule is the most open to assign new issues. Each ticket also has its own ID key, which can be defined by us, or by the ticketing software we use.