The Balanced Scorecard (BSC) plays a crucial role in aligning processes within an organization. It provides a framework that not only provides performance measurements, but helps planners identify what should be done and measured. It enables executives to truly execute their strategies. This is done by aligning financial measures with the other three perspectives: customer/stakeholder, internal process, and organizational capacity. This alignment ensures that the strategy is consistently translated into action across all levels of the organization.
Strategic planning is a crucial aspect of a business’ success. That is why Apple, Volkswagen, UPS, C...
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