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Want an efficient and effective way to test out any business or creative ideas? Inspired by Google Ventures, this Design Sprint presentation guides through a five-day process that can compress months of decision-making and testing into just one week. Use the tools from this deck to turn ideas into testable hypotheses.

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The potential future trends in decision-making and testing processes inspired by methods like Design Sprint could include increased use of technology and AI to facilitate the process, more emphasis on user experience and customer feedback in decision-making, and a shift towards more iterative and agile processes. There might also be a trend towards more collaborative decision-making, with teams working together to brainstorm, prototype, and test ideas. Additionally, we might see more companies adopting these methods as they seek to innovate and stay competitive.

Some alternative strategies to the Design Sprint method for testing out business or creative ideas include the Lean Startup methodology, Agile development, Scrum, Kanban, and the Waterfall model. The Lean Startup methodology emphasizes learning and iteration, with a focus on customer feedback and validated learning. Agile development is a set of principles for software development under which requirements and solutions evolve through the collaborative effort of self-organizing cross-functional teams. Scrum is a subset of Agile and is a lightweight process framework for agile development. Kanban is a visual system for managing work as it moves through a process. The Waterfall model is a sequential design process, often used in software development processes, where progress is seen as flowing steadily downwards (like a waterfall) through the phases of conception, initiation, analysis, design, construction, testing, production/implementation, and maintenance.

Companies like Apple and Tesla can incorporate the five-day process of Design Sprint into their decision-making and testing procedures by following the steps of the Design Sprint. The process begins with understanding the problem on the first day, sketching solutions on the second day, deciding on the best solution on the third day, prototyping the solution on the fourth day, and testing the prototype on the fifth day. This process allows these companies to quickly test out ideas and make decisions, saving them time and resources.

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Sprint calendar

The Design Sprint was created by Google Ventures to test ideas without wasting resources. It's proven to work for all kinds of business cases regardless of industry, from tech companies like Slack, to consumer products like Blue Bottle Coffee. It's important to follow a structured day-to-day schedule during a sprint week, and the sprint calendar lays it all out:

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Yes, Slack, a popular communication platform in the tech industry, is a great example of a successful Design Sprint. They used the Design Sprint process to test and validate ideas quickly and efficiently, which helped them in making informed decisions and saving resources. This process played a significant role in their success.

There are several alternative strategies to the Design Sprint for testing business ideas. Some of these include Lean Startup methodology, Agile development, Scrum, and Kanban. Lean Startup methodology focuses on creating a minimum viable product to test market hypotheses and requires continuous innovation based on customer feedback. Agile development is a set of principles for software development under which requirements and solutions evolve through the collaborative effort of self-organizing cross-functional teams. Scrum is a subset of Agile and is a lightweight process framework for agile development. Kanban is another agile methodology that is used to manage work by balancing the demands with available capacity, and by improving the handling of system-level bottlenecks.

The Design Sprint method, created by Google Ventures, is a versatile tool that can be applied across various industries. While the content does not specifically mention its application in Apple or Tesla, it's plausible that these companies, known for their innovative approaches, could utilize Design Sprints. This method allows for rapid prototyping and testing of ideas, which is crucial in tech industries. However, without specific examples or case studies, it's difficult to detail how Apple or Tesla have specifically used Design Sprints.

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  • Monday is focused on identifying the question that will be addressed in the sprint.
  • Tuesday is when teams ideate or brainstorm solutions.
  • Wednesday is when teams select the solution to be tested.
  • Thursday is when teams build the prototype
  • Friday is for observing what has been done.
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"How Might We" (HMW)

"How Might We" is a common tool used on Monday. How Might We questions reframe problems as opportunities. Don't spend too much time refining HMW statements, instead encourage team members to generate as many ideas as possible. Once a list is created, make an affinity diagram and categorize based on themes, then narrow down the list by voting. (Slides 14-15)

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A real-world example of a successful implementation of the 'How Might We' tool in a business strategy is the case of Procter & Gamble (P&G). P&G used the 'How Might We' approach to reframe their problem of increasing sales of their detergent product, Tide. They reframed the problem as an opportunity: 'How might we make washing clothes easier?' This led to the invention of Tide Pods, a single-use laundry detergent product, which significantly increased their sales and market share.

Some alternative strategies to the 'How Might We' method for generating and refining ideas include the '5 Whys' technique, 'SCAMPER' (Substitute, Combine, Adapt, Modify, Put to another use, Eliminate, Reverse), 'Brainwriting', and 'Mind Mapping'. These methods encourage creative thinking and idea generation in different ways. The '5 Whys' technique involves asking 'why' five times to get to the root of a problem. 'SCAMPER' is a checklist tool that helps generate ideas for improvements. 'Brainwriting' is a silent, written form of brainstorming. 'Mind Mapping' is a visual tool to organize information and ideas.

Global companies like Apple or Tesla can utilize the 'How Might We' (HMW) tool in their decision-making process by using it to reframe their problems as opportunities. This tool encourages team members to generate as many ideas as possible without spending too much time refining the HMW statements. Once a list of HMW questions is created, they can make an affinity diagram and categorize the questions based on themes. Then, they can narrow down the list by voting. This process can help these companies to quickly generate and test out creative solutions to their problems.

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User mapping

User Flow Mapping is used to reenact the step-by-step experience of users as they encounter a problem or interact with a product. The goal of this method is to gain insight into the user's mindset and identify pain points. From this sequence of events, pinpoint a target event based on your most important How Might We questions. (Slide 13)

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While specific case studies are not mentioned in the content, User Flow Mapping has been effectively used in various real-world applications. For instance, Airbnb used this method to improve their booking process. They mapped out the user journey from searching for a property to final booking, identifying pain points and areas of friction. This allowed them to redesign their process, making it more user-friendly and increasing conversions. Similarly, Uber used User Flow Mapping in their design sprint to streamline the ride-booking process, making it more intuitive and reducing the time taken to book a ride.

Some common misconceptions about User Flow Mapping in the Design Sprint process include the belief that it's a time-consuming and unnecessary step, or that it's only useful for complex projects. In reality, User Flow Mapping is a crucial part of the design process that helps teams understand the user's journey and identify potential issues. It's not just for complex projects; even simple interfaces can benefit from this process. Another myth is that User Flow Mapping is only about the user's actions. However, it also involves understanding the user's thoughts and emotions at each step.

The process of User Flow Mapping in Design Sprint is a method to understand the user's experience and identify their pain points. It's a focused approach that targets a specific event based on the most important questions. On the other hand, companies like Apple and Tesla might use a variety of methodologies depending on the project. For instance, Apple is known for its user-centric design thinking, while Tesla uses first principles thinking to innovate. However, it's important to note that these methodologies are not mutually exclusive and can be used in conjunction with User Flow Mapping.

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The target event is the most critical step that the user or customer must take to complete the task. For example, for the question of "How do we provide real-time customer support?" The target event may be clicking on the customer support chat window.

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Lightning demo

The lightning demo is a group session that takes place on Tuesday to gather ideas and inspiration. It involves a timed exercise in which participants share existing solutions from other companies that they find promising. The goal is to provide a wide range of concepts for the next activity, solution voting and storyboarding. In many cases, lightning demo proves  that the best ideas are often already on our minds, they just need to be fine tuned. (Slide 17)

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The concept of the lightning demo can be applied to other areas of business strategy by using it as a tool for brainstorming and idea generation. For instance, in marketing, a team could conduct a lightning demo to share and discuss successful campaigns from other companies. In operations, a lightning demo could be used to explore efficient processes used by other organizations. Essentially, the lightning demo can be used in any area where there is a need for fresh ideas and inspiration, and where learning from the successes of others can be beneficial.

The content does not provide specific examples of successful solutions that have emerged from the lightning demo process. However, the lightning demo process is designed to gather promising solutions from other companies. These solutions are then fine-tuned and voted on. The most successful solutions are those that are refined and chosen through this process.

The lightning demo process in Google's Design Sprint is a group session where participants share promising solutions from other companies. It's a timed exercise aimed at gathering a wide range of concepts for the next activity. This method encourages the fine-tuning of ideas that are already on participants' minds. As for Apple and Tesla, their brainstorming methods are not explicitly mentioned in the content. However, many successful companies use similar collaborative brainstorming techniques to generate and refine ideas. The specifics can vary based on company culture and the nature of the project.

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Solution voting

On Wednesday, use dot voting to achieve consensus around a single idea that addresses the original sprint problem. Hang up everyone's solution sketches. Team members can ask questions or discuss details of the sketches during this time.

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Give each team member three votes. They can distribute their votes among the different sketches in any way they choose. The sketch that receives the most votes will be the one that the team will move forward with to prototype. (Slide 20)

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Now, create a storyboard to demo the solution. The storyboard can be anywhere from six to fifteen frames, with each frame representing one to two minutes of time. This flow of events will be used during the usability test on Friday. (Slide 22)

Prototyping

Thursday is when you create a prototype of your solution. Since this is the prototype that will be used during the usability test, make sure that it looks and feels believable. The key is to build a Minimum Viable Product that takes the least amount of time but is still good enough to be used, in other words, Goldilocks quality. (Slides 25-27)

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Some common misconceptions about creating prototypes during a Design Sprint include:

1. Prototypes need to be perfect: In reality, the goal is to create a Minimum Viable Product that is "good enough" to be used in usability tests. It doesn't have to be perfect, but it should be believable.

2. Prototyping is time-consuming: The idea of a Design Sprint is to compress months of work into a single week. Thus, the prototype should be created quickly, focusing on the key features that need to be tested.

3. Only designers can create prototypes: In a Design Sprint, everyone in the team can contribute to the prototype. It's a collaborative process.

Apple's first iPhone and Tesla's Roadster are examples of Minimum Viable Products (MVPs) that were created using the Goldilocks quality principle. The first iPhone, released in 2007, was far from perfect. It lacked key features that are now standard, such as copy and paste, MMS messaging, and an app store. However, it was good enough to revolutionize the smartphone industry and establish Apple as a key player. Similarly, Tesla's Roadster was the company's first vehicle. It had limited range and a high price tag, but it demonstrated the potential of electric vehicles and helped Tesla establish its brand.

Google's Design Sprint approach is unique in its speed and efficiency. It is a five-day process that compresses months of decision-making and testing into just one week. On the fourth day, a prototype is created that is of 'Goldilocks quality' - not too basic, not too advanced, but just right. This prototype is then used for usability testing. This approach is different from other prototyping methodologies which may take longer and not have such a rapid testing and feedback loop.

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Another big task on Thursday is to plan everything that is going to be in the usability test sessions on Friday. The usability test plan should explain what you're trying to test, who will be tested, the prompts or questions to ask, and basic logistics such as location, dates, equipment or supplies. The team should do a dry run of the test and act out a test session from start to finish. (Slide 28)

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A real-world example of a successful usability test session during a Design Sprint could be the one conducted by Google for its Google Meet application. The team had a prototype ready by the fourth day of the sprint. On the fifth day, they conducted usability test sessions with a diverse group of users. The users were asked to perform specific tasks while the team observed their interactions with the prototype. The feedback from these sessions was invaluable in identifying usability issues and areas for improvement, which were then incorporated into the final product.

Some common challenges when planning usability test sessions in a Design Sprint include: defining clear objectives for the test, identifying the right participants, creating effective prompts or questions, and managing logistics such as location, dates, and equipment. Additionally, conducting a dry run of the test to ensure everything runs smoothly can also be challenging.

Google's Design Sprint approach is a unique method of testing business or creative ideas. It is a five-day process that compresses months of decision-making and testing into just one week. This approach is highly efficient and effective as it allows for rapid prototyping and testing. It involves a series of steps including mapping, sketching, deciding, prototyping, and testing. This structured approach ensures that all aspects of the idea are thoroughly examined and tested, reducing the risk of failure. In comparison, other methods may take longer and may not be as comprehensive in their testing and decision-making process.

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Testing

Finally, it's show time. As the interviewer conducts usability test sessions on Friday, observers should take notes and plot insights on a table. The test results will help to validate or invalidate the sprint's original assumption. The results will show whether your solution will succeed, whether it needs improvement, or whether it will be a complete waste money and resources. Even if the solution fails, it's a valuable process because you can learn from it and not waste any more time on a bad idea. (Slide 31)

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The benefits of the Design Sprint method, even if the solution fails, are numerous. Firstly, it allows for rapid prototyping and testing of ideas, which can save significant time and resources. If the solution fails, it's still a valuable process because it provides learning opportunities. It helps to identify the flaws or issues in the idea at an early stage, preventing further investment in a potentially unsuccessful project. This method also encourages creativity and innovation, as it allows for the exploration of various solutions in a short period of time.

The Design Sprint approach helps in saving money and resources by compressing months of decision-making and testing into just one week. It allows businesses to quickly validate or invalidate their assumptions, thus preventing them from wasting time and resources on unviable ideas. Even if the solution fails, it's a valuable process because you can learn from it and not waste any more time on a bad idea.

The potential outcomes of the Design Sprint process can be broadly categorized into three: success, need for improvement, or failure. Success validates the original assumption and indicates that the solution will work. If the solution needs improvement, it suggests that while the original assumption has some merit, adjustments are required for optimal results. Failure, on the other hand, invalidates the original assumption, indicating that the solution will not work. However, even a failure is valuable as it prevents further investment in a flawed idea.

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