Businesses can measure 'perfection' in their products or services by setting high standards and refusing to accept mediocrity. They should strive to make their products or services great, not just 'good enough'. They can also measure perfection by the level of customer satisfaction and feedback they receive. If customers are consistently satisfied and provide positive feedback, it can be an indication that the business is achieving a level of 'perfection' in its products or services.
Chairman and CEO of the Walt Disney Company, Robert Iger, tells his story and lays out the principle...
View summary