Relationships can significantly impact sales in a service-based business. Strong relationships with customers can lead to repeat business, referrals, and positive word-of-mouth, all of which can boost sales. On the other hand, poor relationships can lead to customer churn and negative reviews, which can harm sales. Furthermore, understanding customer needs and preferences can help a business to better tailor its services, leading to increased customer satisfaction and sales.
Service companies often struggle with marketing efforts because their “product” is not a physical th...
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