The DMAIC (Define, Measure, Analyze, Improve, Control) model could have influenced the decisions made by Sony and Microsoft by providing a structured approach to problem-solving and decision-making. In the Define phase, both companies could have clearly outlined the issues they were facing. In the Measure phase, they could have collected data on the impact of their proposed changes. In the Analyze phase, they could have used this data to understand the potential effects of their decisions. In the Improve phase, they could have developed and implemented solutions, and in the Control phase, they could have monitored the results and made necessary adjustments. This could have potentially prevented the backlash they received from their decisions.
How do you better organize your priorities to make stronger decisions backed up by data? With this c...
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