Oprah used her listening skills to her advantage in her interviews by creating a safe and trusting environment for her guests. She was able to identify what her counterpart actually needed and made them feel safe enough to talk about what they really wanted. She was a master listener, able to anticipate what a speaker was about to say. This allowed her to get her guests to talk about their deepest secrets, using a smile to ease the tension and signaling empathy with subtle verbal and non-verbal cues.
Do you dread negotiations for fear of the conflict involved? The fact is that every aspect of our li...
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