The decisions made by Sony and Microsoft can be seen as a reflection of decision-making models like the decision matrix or Pareto analysis. A decision matrix is a tool used to evaluate and prioritize a list of options and is typically used when a decision needs to be made involving multiple criteria. In the case of Sony and Microsoft, they may have used a decision matrix to evaluate the potential benefits and drawbacks of their decisions, such as the potential increase in revenue versus the potential backlash from customers. Pareto analysis, on the other hand, is a decision-making technique that uses the Pareto Principle (80/20 rule) to prioritize the most significant changes that need to be made. Sony and Microsoft may have used Pareto analysis to identify the most significant issues facing their businesses and prioritize their decision-making accordingly. However, the backlash they received indicates that they may not have accurately assessed the potential negative impact of their decisions on their customer base.
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