The Balanced Scorecard (BSC) assesses the impact of technology on an organization's performance through the Organizational Capacity perspective, also known as Learning and Growth. This perspective analyzes key aspects of progress performance, such as human resources, infrastructure, technology, culture, etc. It evaluates how well the organization uses technology to improve processes, increase efficiency, and create value.
Strategic planning is a crucial aspect of a business’ success. That is why Apple, Volkswagen, UPS, C...
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