Direct experience with the core aspect of the business during the onboarding process at Zappos allows new hires to understand the company's operations from the ground up. This hands-on experience can lead to a deeper understanding of the company's values and customer service standards, which can positively impact their future performance. It also helps new employees to better understand the customer's perspective, which can enhance their problem-solving skills and customer service delivery in their respective roles.
How to streamline the onboarding and training process for new hires and set them up for success? An...
Download template