The UX layer, or User Experience layer, significantly impacts the customer's experience with the product. It is the real-world product interface that customers will see and use. A well-designed UX layer can make the product easy to use, intuitive, and enjoyable, thereby enhancing the customer's experience. On the other hand, a poorly designed UX layer can make the product difficult to use and frustrate customers, negatively impacting their experience.
Why do so many products fail? It's not because they are built or marketed poorly, but because they d...
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