Brick-and-mortar retailers can employ several strategies to combat the challenge of growing online shopping trends. One strategy is to leverage partnerships with online retailers, similar to how Kohl's accepted Amazon returns to drive foot traffic into their stores. This not only increased their foot traffic but also boosted their new customer acquisition rates. Other strategies could include enhancing in-store experiences, offering exclusive in-store products, providing excellent customer service, and integrating online and offline shopping experiences through methods like 'click and collect' or 'buy online, pick up in store'.
How to get foster trust and bring forth a shared vision for success with potential business partners...
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