Sony and Microsoft could have used several alternative strategies. For instance, they could have conducted market research or surveys to gauge customer reactions before implementing such significant changes. They could have also considered a phased approach, gradually introducing changes and assessing customer feedback at each stage. Additionally, they could have provided more comprehensive explanations and justifications for their decisions to help customers understand the reasons behind the changes. Lastly, they could have offered incentives or benefits to offset the negative impacts of their decisions, such as providing additional services or discounts.
How do you better organize your priorities to make stronger decisions backed up by data? With this c...
Download template