Some alternative strategies to mapping out customer pain points could include conducting customer interviews, surveys, or feedback sessions to understand their needs and challenges. You could also use social listening tools to monitor customer complaints or issues on social media. Additionally, analyzing customer support tickets can provide insights into common problems faced by customers. Lastly, user testing and usability studies can help identify areas of friction within your product or service.
How to make products that customers actually want? This Customer Needs Analysis presentation allows...
Download template