Some strategies to avoid sounding defensive when delivering a crisis message to employees include being transparent and honest about the situation, ensuring the information provided is verified, and communicating the actions being taken to resolve the crisis. It's also important to provide resources for employees to cope with the crisis, such as personal counseling options, crisis hotlines, and useful literature.
To manage the state of affairs at your workplace due to Coronavirus (COVID-19), we have created a fr...
Download template