Businesses can engage their customers in the transformation process by involving them in the development of new products or services, asking for their feedback, and making them feel valued. They can also create experiences that are unique and personalized to each customer, which can help to build a stronger connection between the customer and the business. Additionally, businesses can use technology to enhance the customer experience, such as through the use of virtual reality or augmented reality.
By customizing each part of a customer experience, a product or service increases in value. Using ke...
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