Some ways to identify pain points in a business process include analyzing the business process at a high level to determine what needs to change, conducting a process audit to uncover areas for improvement, and analyzing prospective changes to understand how to realistically make improvements. Consider what steps are creating roadblocks, what aspects are most time-consuming, if there is an undue increase in cost and resources, and if quality is impacted. It's also important to get support from senior management for your plans for improvement.
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