The benefits of leaders reporting insights learned directly from customers include a better understanding of customer needs and experiences, which can lead to improved products and services. It also promotes a customer-centric culture within the organization, as leaders are actively engaging with and learning from customers. This can also lead to more informed decision-making as leaders have first-hand knowledge of customer perspectives.
How can you foresee new growth opportunities and take advantage of the next inflection point? Distil...
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