The key considerations in developing a service-level agreement for a subscription-based model include understanding the customer's needs and expectations, defining clear service levels and metrics, setting realistic targets, ensuring flexibility to adapt to changing needs, and establishing a clear communication and escalation process. It's also important to consider the legal aspects, such as terms and conditions, privacy policies, and data protection regulations.
Subscription services have grown revenues 8X faster than the S&P500 and 5X faster than US retail sal...
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