Key performance indicators (KPIs) that need to be tracked in Key Account Management include the total account overview, change over time, onboarding status, and an endangerment column to alert account managers of accounts with low engagement and a high risk of cancellation. Additionally, Monthly Recurring Revenue (MRR) across different plans can be tracked, with premium service representing the upsell opportunity. These KPIs can be customized according to the specific needs of the business.
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