The steps to incorporate the RACI matrix into business processes include: 1. Identify all the tasks involved in delivering the project and list them in a spreadsheet. 2. Identify all the project roles and list them across the top of the spreadsheet. 3. Assign each task to the role responsible for completing it by putting an 'R' (Responsible) in the corresponding cell. 4. Assign each task to the role accountable for it by putting an 'A' (Accountable) in the corresponding cell. 5. Identify who will need to be consulted and who will just need to be informed for each task. Put a 'C' (Consulted) or an 'I' (Informed) in the corresponding cells. 6. Review the matrix to ensure every task has a role responsible and accountable for it, and that each role has the necessary consultation and information to complete the tasks they are assigned.
Even the most detailed and comprehensive project plans can fail due to uncertainty of participant ro...
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