Fishbone and Kano diagrams are tools used in decision making. The Fishbone diagram, also known as Ishikawa or cause and effect diagram, helps identify, explore, and display the possible causes of a specific problem or quality characteristic. It aids in brainstorming to identify the causes or reasons for a particular problem, thereby helping in decision-making. On the other hand, the Kano model is a theory of product development and customer satisfaction, which classifies customer preferences into categories. This helps in decision-making by prioritizing the features to be developed in a product based on customer satisfaction.
How do you better organize your priorities to make stronger decisions backed up by data? With this c...
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