A service-level agreement plays a crucial role in a subscription-based model as it outlines the terms and conditions of the service provided. It sets the expectations for service type and quality, and often includes penalties for the service provider if the agreed-upon service levels are not met. It essentially forms the backbone of the service provider and subscriber relationship, ensuring both parties understand their responsibilities.
Subscription services have grown revenues 8X faster than the S&P500 and 5X faster than US retail sal...
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