Human resources play a crucial role in the Organizational Capacity perspective of the Balanced Scorecard (BSC). This perspective, also known as Learning and Growth, focuses on the organization's ability to improve, innovate, and learn. Human resources are central to this as they are responsible for employee training, development, and retention, all of which contribute to the organization's capacity to grow and adapt. They also play a role in shaping the organization's culture, another key aspect of organizational capacity.
Strategic planning is a crucial aspect of a business’ success. That is why Apple, Volkswagen, UPS, C...
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